Email is a lifesaver in lots of business situations, but it’s not the right channel for every message you need to send. When you send an email message that’s hundreds of words long, few recipients will be able to dig in and give your message the time you probably feel it deserves. Unless your recipient has asked you to communicate your thoughts in full detail in an email message, there is undoubtedly a better choice of medium. A more effective way to communicate a lengthy point of view or explanation is to talk live or meet in person. That way, you and your colleague, customer or vendor can talk through the points instead of your recipient having to integrate them one after the other in a long email message. Email is also bad for emotionally-laden messages. There is always a better way to communicate your strong feelings than to dash off an angry email message that cannot possibly make the relationship between you and the message recipient stronger. Here are ten times never t
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