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Showing posts with the label Customer Feedback

3 Simple Product Development Lessons All Entrepreneurs Should Remember

Here are the things I have always kept in mind in continually working to evolve the companies I've run. There is a long simmering, rather interesting argument around the notion of "nurture vs. nature" as it relates to human beings and their abilities. The Eddie Murphy film  Trading Places  was actually based on it, with a bet revolving around whether he could learn the commodities business without being born a blue blood. I’m often asked whether entrepreneurs are born or made, and I firmly believe that entrepreneurs are born. Why? Because the mark of a good entrepreneur is that you’re never satisfied, you’re not OK with the status quo and you’re out to change the world no matter how large or small. Even looking back to my youth, I was always the kid in school to ask “why?” and I’m sure that rings true for many of us. It’s that energy -- the unwillingness to stand pat and let that “why” vanish from the back of your mind -- that drives  successful  entrepren

Improve on Your Communication Channel For Good Customer Experience

Even in this world of technology, no customer desires to learn from machines, but wants fellow human beings to solve their problems Communication  is the key to today’s successful business. The better the communication between your business and your clients, the better chance you have of retaining your customers. In a world where news travels faster than the speed of light, it becomes imperative for your business to stay up-to-speed when communicating with your customers. Communication Key to Good Customer Experience   Simply stated, communication is the key to a good customer experience. Research suggests that 83% of all clients would, on any particular website at one time or another, be in need of customer service. It is precisely  this service  that would be responsible for making or breaking a deal for your business. To help you enhance your customer’s experience, we’ve prepared a short guide to assist you with optimizing your communication channels: 1. Offe

Don't Be Afraid to Embrace Boring Ideas

Kikkerland's annual design competition results in an unexpected bestseller. Dutch design firm  Kikkerland  is known for bringing whimsy to utilitarian products -- say, a cocktail shaker in the shape of a maraca, or a portable barbecue in the shape of a suitcase. So it was surprised when one of its most successful products of the past year was a… cord organizer.  The product, the Cable Loft, was born out of Kikkerland’s annual Design Challenge, in which the brand partners with a retail company and a team of student designers, who submit problem-solving ideas for one particular challenge. For 2016, the challenge brought together The Container Store and students from the Rhode Island School of Design, who were asked to create a product for the digitally connected home. Students went through multiple rounds of presentations and  critiques  before final prototypes were submitted to buyers for consideration. Cable Loft -- an organizational home for a power strip and the