In business, leaders often throw around terms like “transparency” and “clarity” casually and without consequence, as though the mere process of paying lip service to such concepts is sufficient to convince customers and employees alike. In reality, very few leaders practice true transparency within their organizations, and even less do it with their customers. Clear and transparent communication are not simple skills that can be adopted and then dropped at the first sign of trouble, but rather must be practiced in thought, word, and deed. Without a culture of transparency, organizations quickly come unglued and little bumps—like an angry client or misinformed employee—turn into mountains. But with busy schedules, seemingly endless task-lists and diverse clients and personnel, creating a smooth flow of communication can be a challenge. No one is perfect when it comes to transparent leadership, and I’ve had my share of shortcomings in my role as CEO of BodeTree . The key
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