In business, often throw around terms like “transparency” and “clarity” casually and without consequence, as though the mere process of paying lip service to such concepts is sufficient to convince customers and employees alike. In reality, very few leaders practice true transparency within their organizations, and even less do it with their customers.
Clear and transparent communication are not simple skills that can be adopted and then dropped at the first sign of trouble, but rather must be practiced in thought, word, and deed. Without a culture of transparency, organizations quickly come unglued and little bumps—like an angry client or misinformed employee—turn into mountains. But with busy schedules, seemingly endless task-lists and diverse clients and personnel, creating a smooth flow of communication can be a challenge.
Throw out the confusing language
Remember The Value Of Storytelling
Tell, Tell and Re-Tell
Here’s the secret about clarity: it takes work to achieve. There is no magic formula for ensuring that people are aligned and share a common understanding of the mission or task at hand. The only way to succeed is for all team members, regardless of rank or position, to make sure that clarity comes first in all interactions.