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Returning to Normal Means Recalibrating My Brain

The pandemic retreat doesn’t necessarily mean life will get easier for people with OCD. Brushing my teeth is a struggle. I brush so hard, and for so long, that sometimes my gums bleed. I can’t spit until I’ve touched each tooth carefully with the tip of my tongue. I open and close the medicine cabinet repeatedly, pressing my palm into the pointy corner of the mirror, until it feels like enough. I can’t leave the bathroom until I’ve flipped the light switch on and off a dozen times. Some nights, the routine takes 30 minutes. Some nights, I lean over the sink and cry. My obsessive-compulsive disorder manifests in rituals: small, repeated behaviors that my anxious little brain demands. If you do not do this thing, my brain explains, something terrible will happen to someone you love. Fear of contracting a deadly virus, combined with the total disruption of my work and social life, has multiplied my compulsions, which now require much more of my time. The same is true for others living wit

Canva unveils a raft of new social media features

  Global online design platform Canva is leading the charge into emerging social networks, today announcing a raft of new social media features including the ability to plan and schedule content directly from Canva as well as new templates and publishing options for TikTok and Instagram Reels. With much of Canva’s early success and exponential growth stemming from the overwhelming need for a quick and easy way to create eye-catching social media content, the design tool is now used by more than 30 million people from 190 countries creating everything from t-shirts to presentations, videos, posters and more. As Canva continues to double down on its rapidly growing marketing suite, the company is looking back to its roots, today announcing a raft of new features to further empower content creators and small businesses using social media to connect with their communities. Available from today to Canva Pro subscribers and more than 60,000 nonprofit organizations as part of Canva’s Nonprofi

Lead Your Team Into a Post-Pandemic World

During the Covid-19 crisis, I’ve spoken with many CEOs who have shared that a key priority for them, naturally, has been the safety and well-being of their employees. And there are many examples of inspiring actions taken by CEOs and companies in support of their employees. But as we’ve come to recognize that this crisis will last more than a few short weeks, companies are now defining their approach for the long haul. I’ve seen two crucial ideas take hold with corporate leaders. One: Given the magnitude of the shock and the challenges that this crisis represents, companies must consider the full breadth of their employees’ needs as people. Safety is essential, of course, but it’s also important to address higher-level needs such as the want for truth, stability, authentic connections, self-esteem, growth, and meaning in the context of the crisis. Two: Many CEOs have begun thinking about this crisis in three phases. They may assign different names or specific lengths to t

5 Tips for Safely Reopening Your Office

Open now? Open later? As the debate rages about restarting economies, one critical element is absent from the discussion. The predictor of our success or failure will have less to do with when businesses open their doors and more to do with how often people open their mouths. Decades of research suggest that the heart of a high-reliability culture is immediate peer accountability. A few years ago, John Noseworthy, CEO of the Mayo Clinic in Rochester, Minnesota, proudly told me about a nurse who confronted him when he forgot to use hand sanitizer as he exited an elevator. He said, in effect, “If everyone in our system will speak up to forgetful colleagues, no matter their level or position, we can avoid most incidents of preventable harm.” And he was right. And yet, in late April, at the peak of the Covid-19 pandemic, Vice President Mike Pence entered the Mayo Clinic to learn about their research efforts. During his tour, provided by Mayo leaders who all wore masks, Pence proceeded bare

The Best Teams Hold Themselves Accountable

Want to create a high-performance team? Want to limit the amount of time you spend settling squabbles between team members? It turns out those two issues are closely related: Our research shows that on top-performing teams peers immediately and respectfully confront one another when problems arise. Not only does this drive greater innovation, trust, and productivity, but also it frees the boss from being the playground monitor. I first saw the connection between high performance and peer accountability years ago when consulting with a very successful financial services company. It had an unparalleled return on capital, breathtaking sales growth, and the highest customer renewal rate in the industry. In my first face-to-face meeting with the CEO, whose name was Paul, and his direct reports, I committed a major faux pas. I discovered halfway through the meeting that I was calling the wrong guy, “Paul.” It was an innocent mistake. When it was time to begin, one member of the executive tea

The Ultimate Marketing Machine

In the past decade, what marketers do to engage customers has changed almost beyond recognition. With the possible exception of information technology, we can’t think of another discipline that has evolved so quickly. Tools and strategies that were cutting-edge just a few years ago are fast becoming obsolete, and new approaches are appearing every day. Yet in most companies the organizational structure of the marketing function hasn’t changed since the practice of brand management emerged, more than 40 years ago. Hidebound hierarchies from another era are still commonplace. Marketers understand that their organizations need an overhaul, and many chief marketing officers are tearing up their org charts. But in our research and our work with hundreds of global marketing organizations, we’ve found that those CMOs are struggling with how to draw the new chart. What does the ideal structure look like? Our answer is that this is the wrong question. A simple blueprint does not exist