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The Five Characteristics of Successful Innovators

There is not much agreement about what makes an idea innovative, and what makes an innovative idea valuable. For example, discussions on whether the internet is a better invention than the wheel are more likely to reveal personal preferences than logical argumentation. Likewise, experts disagree on the type and level of innovation that is most beneficial for organizations. Somestudiessuggest that radical innovation (which does sound sexy) confers sustainable competitive advantages, butothersshow that “mild” innovation – think iPhone 5 rather than the original iPhone – is generally more effective, not least because it reduces market uncertainty. There is also inconclusive evidence on whether we should pay attention to consumers’ views, with somestudiesshowing that a customer focus is detrimental for innovation because it equates to playing catch-up, butothersarguing for it. Even Henry Ford’s famous quote on the subject – “if I had asked people what they wanted, they would have said fast…

TBR: LENOVO EARNS TOP X86-BASED SERVER CUSTOMER SATISFACTION SCORES IN 4Q15

The x86-based server market continues to grow as organizations seek to replace propriety systems with more open x86-based architectures to optimize business outcomes. TBR research indicates that as customers use more x86 servers in their data centers, they are increasingly leveraging this hardware for business-critical workloads such as database applications, systems management, enterprise resource planning (ERP) and customer relationship management (CRM). Customers require reliable, strong-performing hardware backed by vendors with a solid services and support organization to confidently run these workloads on their x86 servers. TBR’s 4Q15 Corporate IT Buying Behavior & Customer Satisfaction Study: x86-based Servers (CSAT x86-based Servers Study) found customers require a server vendor to excel in several areas, including sales processes, product quality, and services and support.

Satisfaction scores from TBR’s 4Q15 CSAT x86-based Servers Study show that customers view Lenovo as a provider of high-quality x86-based servers, services and support. TBR measured 22 customer satisfaction attributes for Dell, Hewlett Packard Enterprise (HPE) and Lenovo, and Lenovo finished ahead of its competitors in rolling six-month mean satisfaction scores for every attribute. Lenovo’s overall TBR weighted satisfaction index score, which includes sales, product and service attributes, as well as brand loyalty, was 78.3 out of a possible 100, surpassing Dell and HPE, which scored 73.9 and 73.4, respectively. Lenovo has been No. 1 in overall x86-based server customer satisfaction in seven out of the previous eight quarters. TBR believes Lenovo’s industry-leading satisfaction scores reflect the vendor’s ability to meet customer expectations for high-quality hardware and consistently strong sales, services and support.

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